PRIVACY POLICY

Last updated: 14 August 2025

Evolve Hartlepool (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information in line with the UK General Data Protection Regulation (UK GDPR).

Company details:

DMK Fitness Limited

Company number: 10675372

Registered address: Exchange Building, 66 Church Street, Hartlepool, Cleveland, United Kingdom, TS24 7DN

Email: evolvehartlepool@outlook.com

Phone: 07878 870 382

Website: https://www.evolvehartlepool.co.uk

1. Information we collect

We may collect and process the following information about you:

Personal details – name, date of birth, address, phone number, email address.

Membership and booking details – class bookings, attendance history, membership type, payments.

Health and fitness information – relevant to your training and for safety purposes.

Marketing and communication preferences.

Technical data – IP address, browser type, device information, and site usage (via cookies and analytics tools).

Social media engagement – when you interact with our ads, pages, or campaigns.

2. How we collect your information

We collect information when you:

Fill in forms (online or in person).

Engage with our marketing (including Meta/Facebook/Instagram ads).

Visit our website (via cookies and tracking pixels).

3. How we use your information

We use your personal data to:

Manage your membership, bookings, and payments.

Communicate important updates about your account or classes.

Send you marketing and promotional information (with your consent).

Improve our services and customer experience.

Monitor website and ad performance.

Comply with legal or regulatory obligations.

4. Legal basis for processing

We process your data under the following legal grounds:

Contract – to provide you with our services.

Consent – for sending marketing communications.

Legitimate interests – to improve our services and run our business.

Legal obligation – to meet legal and regulatory requirements.

5. Sharing your information

We may share your data with trusted third-party providers to help run our business, including:

BoxMate – membership and communications.

TeamUp – bookings, memberships, and waivers.

Meta (Facebook/Instagram) – advertising and tracking via the Meta Pixel.

Google – analytics and advertising services.

Email marketing platforms – to send newsletters and promotions.

These providers are only permitted to use your information for the purposes we specify and in compliance with data protection laws.

6. Data storage and security

Your information is stored securely. We take all reasonable steps to protect your personal data from loss, misuse, or unauthorised access.

7. Data retention

We keep your data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate data.

Request deletion of your data.

Restrict or object to our processing of your data.

Withdraw consent at any time (for marketing).

Data portability.

To exercise your rights, contact us at evolvehartlepool@outlook.com.

9. Cookies & tracking

We use cookies, Meta Pixel, and Google Analytics to improve site performance, measure ad effectiveness, and understand visitor behaviour. You can manage or block cookies in your browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last updated” date.

Contact us

If you have any questions about this policy or how your data is handled, please contact us:

Evolve Hartlepool

Email: evolvehartlepool@outlook.com

Phone: 07878 870 382